Refund policy

We do not accept returns or exchange products for any reason. All sales are final. Please confirm all details, including shipping address before checking out.

If for any issue with your order, you must contact us with 2 business days of the receipt. At that time, we will issue a store credit. We do not offer refunds.

To start a store credit, you may contact us at info@sipnoveltea.com. If your store credit is accepted, we’ll send you information on how to place your new order.

You can always contact us for any questions at info@sipnoveltea.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.